store & shipping policy

🌸Handcrafted with love. Delivered with care. Please read below before placing your order.

🛍️ GENERAL POLICIES

1. Shipping Fees Are Non-Refundable
Shipping costs are non-refundable under all circumstances, including order cancellations.

2. No Returns or Exchanges
Due to the personal nature of our products, The Flower Plugg does not accept returns or exchanges at this time. We appreciate your understanding.

3. Order Processing Time
Please allow 5–7 business days (Monday–Friday) for processing, as each order is handmade with love and intention. Orders may ship out sooner!

📦 LOST OR STOLEN PACKAGES

The Flower Plugg is not responsible for lost or stolen packages once marked “delivered.”

If your tracking shows “Delivered” but you haven't received your package:
→ Contact your local USPS or call their customer service at 1 (800) 275-8777.

If your tracking status shows “Label Created, Not Yet in System” for more than 3 business days after you receive your shipping email:
→ Please contact us at CS@TheFlowerPlugg.com.

✏️ WRONG OR INCOMPLETE ADDRESS

Please double-check your shipping address at checkout!

The Flower Plugg is not responsible for packages delivered to incorrect addresses entered at the time of purchase.

Orders delivered to the wrong address due to customer error are non-refundable.
A $5 reshipment fee applies for packages returned to us due to incorrect address information.

🌿 SUBSCRIPTION ORDERS

Subscription discounts apply only to active subscription orders.

Subscriptions can be canceled anytime after the 2nd order.
If you have not received your customer portal to manage your subscription, please email us at CS@TheFlowerPlugg.com.

🌍 INTERNATIONAL SHIPPING

We do offer international shipping via USPS only.
Note: We do not ship through DHL.

International shipping may take 7–21 business days depending on your location.
Customs processing times may vary.

🚚 SHIPPING TIMEFRAME

All orders require 5–7 business days for processing before shipping. Our blends are freshly prepared and handcrafted with care.

Once shipped:

Priority Shipping: ~2–3 business days
Standard Shipping: ~3–5 business days

📦 Tracking numbers will be sent once your order has shipped.
Please allow 24–48 hours for USPS to update tracking info.

⚠️ IMPORTANT DISCLAIMERS

Products containing Damiana and Mugwort cannot be shipped to Louisiana.
Our Golden Bliss Blend can be shipped to Louisiana.

Thank you for supporting The Flower Plugg 🌸
Our offerings are rooted in love, ancestral wisdom, and plant-based peace.

If you have questions, we’re here to help: CS@TheFlowerPlugg.com